Privacy Policy

1. Introduction

Welcome to Resolvi.us. Protecting your privacy is our priority. This Privacy Policy explains how we collect, process, store, and safeguard your personal data. By using our website and services, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of information:

• Personal Data: Full name, email address, phone number.
• Flight Details: Flight number, airline name, travel dates, booking references.
• Financial Data: Bank account details (only for successful compensation claims).
• Communication Data: Emails, messages, and other correspondence with our team.
• Technical Data: IP address, browser type, operating system, cookies, and similar technologies.

3. How We Use Your Data

Your data is collected and processed for the following purposes:

• To process and manage your compensation claim.
• To communicate updates regarding your claim status.
• To comply with legal and regulatory requirements.
• To improve our website and services.
• To prevent fraudulent activity and ensure data security.

4. Legal Basis for Data Processing

We process your data based on the following legal grounds:

• Performance of a Contract: To fulfill our obligations in processing your claim.
• Consent: When you have given explicit consent for specific purposes (e.g., marketing updates).
• Legitimate Interests: To ensure operational efficiency, prevent fraud, and improve services.

5. Data Retention

We will retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal and regulatory obligations.
• Resolve disputes and enforce agreements.

Once your data is no longer required, it will be securely deleted or anonymized.

6. Sharing Your Data

We may share your data with trusted third parties, including:

• Airlines: To process your compensation claims.
• Legal Partners: In cases requiring legal escalation.
• Payment Providers: To facilitate secure transactions.
• Regulatory Authorities: When required by law.

Resolvi.us does not sell or rent your personal data to third parties.

7. Data Security Measures

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or loss:

• Encryption protocols for data transmission.
• Secure data storage with restricted access.
• Regular security assessments and audits.

While we strive to protect your data, no method of transmission over the internet is entirely secure.

8. Your Data Protection Rights

You have rights under GDPR and other relevant data protection laws, including:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct any inaccurate or incomplete information.
• Right to Erasure: Request the deletion of your personal data.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to certain types of data processing.

To exercise your rights, please contact us at support@resolvi.us.

9. Cookies Policy

We use cookies to:

• Enhance your experience on our website.
• Analyze website traffic and user behavior.
• Provide personalized content and services.

You can control or disable cookies via your browser settings. For detailed information, refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to external websites. Resolvi.us is not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before sharing any personal information.

11. Updates to Privacy Policy

Resolvi.us reserves the right to modify or update this Privacy Policy at any time.

• Changes will be communicated via email or prominently displayed on our website.
• Continued use of our services after updates indicates your acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United States.

13. Dispute Resolution

Any disputes related to this Privacy Policy will be resolved through:

• Mediation or arbitration in compliance with US laws.
• If unresolved, disputes will be referred to competent US courts.

14. Force Majeure

Resolvi.us will not be held liable for any failure or delay caused by events beyond our control, including:

• Natural disasters
• Airline insolvency
• Government regulations
• Labor strikes

15. Indemnification

You agree to indemnify and hold Resolvi.us harmless from any claims, damages, or legal fees arising from:

• Violations of this Privacy Policy.
• Misuse of our services.
• Providing false or misleading information.

16. Acceptance of Privacy Policy

By accessing and using our website, you confirm that you have read, understood, and agree to this Privacy Policy.

17. Contact Us

For any questions, concerns, or requests regarding your personal data, contact us at: support@resolvi.us